Description

Job Description

Must Have Technical/Functional Skills:

• Strong expertise in Wintel administration (Windows Server, Active Directory, DNS, DHCP, GPO)
• Advanced experience in VMware administration (ESXi, vCenter, VM provisioning, snapshots, performance troubleshooting).
• Proven expert-level troubleshooting capability, including packet capture analysis using Wireshark, tcpdump, or equivalent tools.
• Experience with enterprise backup technologies such as Veeam, Rubrik, Cohesity, or similar platforms.
• Solid understanding of storage technologies (SAN, NAS, RAID, LUNs, multipathing, performance optimization).
• Strong foundation in networking fundamentals (TCP/IP, DNS, routing, VLANs, firewalls) to support end-to-end issue resolution.
• Experience working in 24x7 production environments with strict SLA and availability requirements.

Roles & Responsibilities:

• Administer, support, and optimize Linux environments (RHEL, Ubuntu) across physical and virtual platforms.
• Manage and maintain VMware infrastructure (ESXi, vCenter, vSAN), including VM lifecycle management, performance tuning, and capacity planning.
• Perform expert-level troubleshooting using packet capture and analysis tools (Wireshark, tcpdump) to resolve complex network and application connectivity issues.
• Support and manage enterprise backup solutions such as Veeam, Rubrik, and Cohesity, including backup operations, validation, and restore testing.
• Work with storage technologies (SAN/NAS) to troubleshoot capacity, performance, latency, and disk-related issues.
• Actively participate in and technically drive Major Incident (P1) calls, collaborating with cross-functional teams to restore services within SLA.
• Implement and maintain monitoring, alerting, and preventive controls for Linux and virtual infrastructure.
• Execute change, patching, upgrade, and DR activities in accordance with ITIL and organizational best practices.
• Provide operational documentation, runbooks, and knowledge articles to support service continuity.
• Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Should be able to lead and drive technically the Operational issues on his own in a high-pressure environment engaging multiple stakeholders during live troubleshooting.
• Resourceful, with the ability to work independently.
• Strong time management skills and attention to detail.
• Ability to multi-task activities with shifting priorities.

Key Skills

Education

Any Graduate