Description

Lead observability and monitoring for a complex, distributed environment while managing a 24x7x365 operational team.

This role is hybrid.

Responsibilities

• Configure, customize, and optimize Datadog monitoring tools, alerts, and dashboards.
• Manage a 24x7x365 operational team and drive cross-functional business initiatives.
• Align technical objectives with senior management and ensure PCI compliance and security best practices.
• Apply quality improvement methodologies like 6 Sigma, Kaizen, or Kanban to operational workflows.

Required Skills

• 5+ years of experience in observability and monitoring for distributed systems.
• Deep technical expertise in Datadog configuration and optimization.
• Hands-on experience with ServiceNow.
• Experience managing teams in a multi-technology, multi-location environment.
• Proficiency with quality improvement tools such as 6 Sigma, Kaizen, or Kanban.
• Strong negotiation, diplomacy, and consensus-building skills.
• Knowledge of PCI compliance and security best practices.

Preferred Skills

• Experience with PagerDuty.

Key Skills

Education

Any Graduate