Description

Job Title: Delivery / Client Engagement Manager

Location: Mountain View CA (Hybrid)

Key Pointers to Focus on While Sharing Profiles (Along with JD):

1. Strong Executive Communication: Candidates must demonstrate excellent client-facing communication and executive presence, with the ability to conduct structured discussions, QBRs, and engage with senior stakeholders.
2. Experience Across Engagement Models: Exposure to multiple delivery models such as staff augmentation, managed services, and outcome-based delivery engagements.
3. Staff Augmentation → Managed Services Transition: Proven experience transitioning or expanding staff augmentation engagements into managed services or other strategic engagement models, with clear examples and measurable outcomes.
4. Business Growth & Revenue Expansion: Ability to grow accounts, identify expansion opportunities, and drive revenue through upsell/cross-sell within existing client engagements.
5. Delivery Leadership & Global Team Management: Experience leading delivery teams across distributed environments (onshore, offshore, and nearshore), managing performance, resolving escalations, and ensuring delivery outcomes.
6. Data-Driven Impact: Profiles should include specific metrics and outcomes (portfolio size, revenue growth, team size managed, SLA improvements, program scale, etc.) rather than generic responsibilities.

Role Summary

We are looking for a seasoned delivery leader who can operate as the single point of accountability for delivery outcomes, profitability, and account growth. This role requires strong executive presence, structured communication, and proven ownership of large enterprise engagements.

Telecom exposure is NOT mandatory.
Experience working with Google or similar large enterprise accounts (5+ years) is a strong plus.
Profiles from large global service organizations / consulting firms are preferred.

Key Responsibilities

Executive Client Leadership

• Engage Director/VP-level stakeholders with structured, executive-ready communication
• Lead QBRs, governance forums, and escalation management
• Drive data-backed delivery conversations

Delivery & Governance Ownership

• Own end-to-end delivery performance across distributed teams
• Establish KPI dashboards, SLA tracking, and governance cadence
• Implement structured escalation and risk management frameworks

Profitability Management

• Own or influence engagement P&L
• Drive margin optimization (offshore mix, utilization, pyramid structuring)
• Lead renewals, scope expansions, and commercial discussions

Revenue Growth

• Identify expansion opportunities within the account
• Partner with sales to shape new opportunities
• Contribute to measurable account revenue growth

People Leadership

• Lead large delivery teams
• Drive performance management and retention
• Ensure workforce planning and backfill readiness

Required Experience

• 15+ years in Delivery / Program / Client Engagement roles
• Experience managing large enterprise accounts within global consulting/service firms
• Strong delivery governance experience (KPIs, dashboards, QBR cadence)
• Proven measurable outcomes in margin improvement and revenue growth
• Strong executive communication skills

As you screen profiles, please ensure candidates demonstrate measurable impact across:

1. People Management
2. Profitability Management
3. Revenue Growth

Key Skills

Education

Not specified