Description

You own delivery outcomes, profitability, and account growth for large enterprise engagements.

This role is hybrid.

Responsibilities

• Lead Director/VP-level stakeholders through structured executive communication and QBRs.
• Own end-to-end delivery performance across distributed onshore, offshore, and nearshore teams.
• Manage engagement P&L, drive margin optimization, and lead renewals and scope expansions.
• Identify upsell and cross-sell opportunities to drive measurable account revenue growth.
• Establish KPI dashboards, SLA tracking, and structured escalation frameworks.

Required Skills

• 15+ years in Delivery, Program, or Client Engagement roles within global service or consulting firms.
• Strong experience managing large enterprise accounts (5+ years preferred).
• Proven ability to transition staff augmentation engagements into managed services models.
• Demonstrated success in margin improvement, utilization optimization, and revenue growth.
• Expertise in delivery governance, including KPI dashboards and QBR cadence.
• Experience leading large delivery teams and managing performance/retention.
• Strong executive presence and structured communication skills.

Preferred Skills

• Telecom industry exposure.
• Experience working with Google or similar large enterprise accounts.

Key Skills

Education

Not specified