Description

You will manage the end-to-end lifecycle of call center telephony and desktop technology programs.

This role is on-site.

Responsibilities

• Execute, control, and close out projects while coordinating cross-departmental resources within established timelines.
• Develop business architectures and roadmaps by collaborating with stakeholders to align business needs with technology strategies.
• Partner with VP-level stakeholders across multiple brands to advise on the business impacts of technical solutions.
• Conduct technical deep-dive sessions with vendors and execute proof-of-concept efforts for business and IT.
• Define the operating model and structure for programs to ensure on-time, on-budget, and high-quality delivery.

Required Skills

• 5+ years of experience in project or program delivery.
• Experience managing distributed infrastructure projects.
• Knowledge of call center telephony and desktop technology environments.
• Ability to coordinate prerequisite projects and parallel interfacing source system projects across an enterprise.
• Proven track record of managing cross-project and cross-departmental resources.
• Experience modeling Safe Path demo execution best practices.
• Ability to translate technical design and implementation options into business requirements.
• Bachelor's degree or equivalent graduation.

Key Skills

Education

Any Graduate