Description

You own the oversight and execution of multi-workstream Salesforce programs.

Responsibilities

• Lead multi-workstream Salesforce programs, ensuring on-time, on-budget, and high-quality delivery.
• Oversee program governance, delivery planning, and execution across different geographies.
• Manage program budgets, forecasting, and profitability while maintaining a billable capacity.
• Serve as the primary point of contact for client executives and business stakeholders.
• Track delivery KPIs, including utilization, velocity, NPS, and gross margins.

Required Skills

• 12–18 years in IT delivery management, including 5+ years in Salesforce program or account leadership.
• Proven success managing enterprise-scale Salesforce implementations across multi-cloud environments (Sales, Service, Experience, Data Cloud, CPQ).
• Strong understanding of Agile, Scrum, and DevOps methodologies.
• Hands-on experience in program financials, governance, client engagement, and team leadership.
• Experience implementing delivery frameworks leveraging agile and hybrid models.
• Excellent stakeholder management, communication, and presentation abilities.
• Familiarity with Data Cloud and CPQ implementation lifecycles.

Key Skills

Education

Any Gradute