Delivery Manager

You will oversee end-to-end service delivery operations and client relationships for a global consulting firm.

This role is on-site.

Responsibilities

• Manage service delivery operations and client expectations.
• Oversee budgeting processes and conduct gross margin analysis to ensure profitability.
• Maintain and expand customer relationships through effective CRM practices.
• Negotiate terms and resolve service issues to maintain client satisfaction.
• Utilize JD Edwards for operational tracking and reporting.

Required Skills

• 12+ years of experience in delivery management or service operations.
• Proficiency in JD Edwards and CRM systems.
• Strong background in budgeting and financial analysis, specifically gross margin.
• Proven negotiation skills and ability to manage stakeholder relationships.
• Experience in a global consulting environment.
• Any graduate degree or equivalent professional experience.