Description

JOB DESCRIPTION:

 Key Responsibilities:

Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.
- Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
- Perform root cause analysis (RCA) and implement permanent corrective actions to prevent recurring incidents.
- Monitor application health, system performance, and service availability using enterprise monitoring tools.
- Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
- Support production releases, deployment activities, and post-deployment validation.
- Drive problem management, technical debt remediation, and continuous service improvement initiatives.
- Automate operational processes and improve platform reliability, scalability, and resiliency.
- Maintain operational documentation, runbooks, knowledge articles, and support procedures.
- Participate in on-call support, major incident management, and operational governance activities.

Key Technical Skills:

-Microservices architecture and distributed systems
- REST APIs, web services, and system integrations
- Docker, Kubernetes, and container orchestration
- CI/CD tools (GitHub Actions)
- Monitoring and observability tools (Datadog)
- Python, PowerShell, or automation scripting
- Incident, Problem, Change, and Release Management (ITIL)
- Application Performance Monitoring (APM) and log analysis
- Security, vulnerability remediation, and access management
- Cloud cost optimization (FinOps) and capacity planning
- Production support, troubleshooting, and operational excellence

Key Skills

Education

Any Graduate