Description

Manage technical production support and incident response to ensure service level agreements are met.

This role is on-site.

Responsibilities

• Monitor production SLAs and collaborate with teams to achieve incident resolution targets.
• Drive emergency production issue calls to facilitate rapid resolution within defined timeframes.
• Manage communications for emergency incidents, tailoring technical and impact data for business stakeholders and executives.
• Validate the accuracy of all incident data before distributing reports to leadership.

Required Skills

• 5+ years of experience as a Delivery Manager in a technical production support environment.
• 5+ years of experience in incident management, troubleshooting, and escalations.
• Proficiency with SLA management and the SDLC.
• Knowledge of Agile methodologies and technical production workflows.
• Experience working within an enterprise environment, preferably in the financial industry.
• Strong leadership skills with the ability to lead and work within teams.
• Excellent verbal and written communication skills for stakeholder management.

Preferred Skills

• Bachelor's degree or equivalent graduate education.

Key Skills

Education

ANY GRADUATE