Description

You provide onsite technical support and hardware maintenance for local users and infrastructure in Martin, TN.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
• Build, configure, and deploy PCs, Mac machines, and mobile devices, including software installation and application setup.
• Manage ticket lifecycles within ITIL-based systems like ServiceNow to meet agreed SLAs.
• Perform hands-and-feet support for network and datacenter equipment.
• Maintain asset inventory and create documentation, including KB articles and process procedures.

Required Skills

• 5+ years of hands-on experience in deskside, onsite, or local IT engineering.
• Strong proficiency in Windows 10 and macOS installation and troubleshooting.
• Expertise in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, MS Project, Visio, OneDrive, OneNote, and SharePoint.
• Experience building Mac machines and pushing applications via Mac servers.
• Knowledge of mobile device management for iPad and Android.
• Experience using ITIL ticketing tools such as ServiceNow, BCClient, or Remedy.
• Solid understanding of ITIL processes and SLA adherence.
• Ability to perform hardware repairs on computers, laptops, and authorized peripherals.
• Availability for on-call support for P1 issues and rotational shifts.

Preferred Skills

• ANY GRADUATE education.
• 3-year tenure in previous roles.

Key Skills

Education

ANY GRADUATE