Description

Qualifications - External 

Requirements 

• Minimum bachelor’s degree; with a technical major, such as engineering or computer science OR 3+years of experience in Help Desk or Desk Side Support positions with a high school diploma. 
• Experience with Cleanroom protocols and procedure (preferred) 
• Should understand ITSM 

 Technical skills: 

• Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc. 
• Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification. 
• Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies. 

Soft skills (Competencies): 

• Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills. 
• Ability to understand and speak the language of business. Self-management skills

Key Skills

Education

Bachelor's degree