Description

You provide desk side and help desk support for IT infrastructure, covering multiple workstation and mobile operating systems, networking, and peripheral devices.

This role is on-site.

Responsibilities

• Support users with hardware, software, and network issues across Windows, Mac, Android, and iOS platforms.
• Manage Active Directory, Group Policies, SCCM, and IIS configurations.
• Troubleshoot printing services, VoIP, cabling, and office technology peripherals.
• Document and resolve incidents following ITSM protocols.
• Collaborate with team members to maintain system stability and user satisfaction.

Required Skills

• 5+ years of experience in Help Desk or Desk Side Support.
• Hands-on experience with Active Directory, Group Policies, and SCCM.
• Proficiency in Windows and Mac OS support, including Android and iOS mobile OS.
• Knowledge of IIS, server hardware, and systems administration.
• Ability to script and troubleshoot networking and telephony issues.
• Bachelor’s degree in a technical field or equivalent experience.

Preferred Skills

• Experience with Cleanroom protocols and procedures.
• Microsoft certifications.
• Strong verbal communication and problem-solving skills.

Referral Bonus: ₹50,000

Key Skills

Education

Bachelor's degree