Description

Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. This role owns incident resolution, service requests, hardware lifecycle management, and asset documentation.

This role is on-site.

Responsibilities

• Provide Level-1/Level-2 desktop support, installing, configuring, and maintaining desktops, laptops, printers, and peripherals.
• Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
• Respond to incidents and service requests within defined SLA timelines, performing hardware diagnostics and part replacement coordination.
• Assist with PC imaging, deployment, user migrations, and software patch management.
• Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices while maintaining asset inventory.

Required Skills

• 8+ years of experience in desk-side or desktop support roles.
• Proficiency in Windows 10/11 administration and Microsoft Office/365 suite.
• Active Directory user administration and troubleshooting.
• Basic networking knowledge covering DNS, DHCP, VPN, and LAN/WAN.
• Experience with ticketing tools such as Jira or ServiceNow.
• PowerShell scripting capabilities.
• Strong problem-solving skills and ability to work under pressure to meet SLAs.

Preferred Skills

• Experience with SCCM or Intune for device management.
• Familiarity with Windows Virtual Desktop and Windows Servers.

Key Skills

Education

Any Graduate