Description

You will provide on-site technical support and hardware management at client offices in Tulsa.

Responsibilities

• Configure, image, and install software and hardware including laptops and tablets based on customer requirements.
• Troubleshoot PC, peripheral equipment, LAN/WAN, and VPN connectivity issues.
• Manage desktop imaging, asset management, and device setup for end users.
• Document incidents and service requests using ServiceNow and escalate complex issues to internal technical teams.
• Maintain an accurate knowledge base repository and update Active Directory records.

Required Skills

• 2 to 4 years of helpdesk and desktop imaging experience.
• Proficiency with Windows machine imaging and configuration.
• Hands-on experience with Active Directory, password resets, and adding machines to domains.
• Ability to perform remote and on-site troubleshooting for desktop and network connectivity issues.
• Experience managing incidents and service requests within ServiceNow.
• Strong communication skills for interfacing with end users and technical teams.
• Ability to work US business hours and additional shifts as required.
• Bachelor's degree or equivalent practical experience.

Preferred Skills

• Knowledge of Mac machines.

Key Skills

Education

ANY GRADUATE