Description

Resolve technical issues via phone support and remote desktop connectivity tools. Maintain and support laptops, desktops, printers, and mobile devices including PDA and Blackberry. Troubleshoot Windows operating systems across various client and server versions. Manage user accounts and mailboxes using Active Directory and Exchange. Document all incidents and requests using ITSM ticketing tools.

Responsibilities

• Resolve technical issues via phone support and remote desktop connectivity tools.
• Troubleshoot Windows operating systems across various client and server versions.
• Manage user accounts and mailboxes using Active Directory and Exchange.
• Maintain and support laptops, desktops, printers, and mobile devices including PDA and Blackberry.
• Document all incidents and requests using ITSM ticketing tools.

Required Skills

• 3+ years of technical service desk or call center experience.
• Proficiency with Windows client OS (XP, Vista, 7, 8, 10) and Windows Server (2000, 2003, 2008).
• Hands-on experience with Active Directory and Exchange 2003/2007.
• Experience using ITSM tools such as Remedy, HP Service Center, or Peregrine Service Center.
• Ability to use remote desktop applications including SMS, Bomgar, WebEx, Live Meeting, or Windows Native tools.
• Support for MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio) and Adobe Acrobat.
• Knowledge of VPN, remote dial-in connectivity, and internet browsers.

Preferred Skills

• Systematic problem-solving skills for hardware and software troubleshooting.

Key Skills

Education

Any Graduate