Description

Resolve technical issues via phone and remote desktop tools while supporting end-user hardware and software environments.

This role is on-site.

Responsibilities

• Resolve technical issues via phone support and remote desktop connectivity tools.
• Troubleshoot Windows operating systems across various client and server versions.
• Manage user accounts and mailboxes using Active Directory and Exchange.
• Maintain and support laptops, desktops, printers, and mobile devices.
• Document all incidents and requests using ITSM ticketing tools.

Required Skills

• 3+ years of technical service desk or call center experience.
• Proficiency with Windows client OS (XP, Vista, 7, 8, 10) and Windows Server (2000, 2003, 2008).
• Hands-on experience with Active Directory and Exchange 2003/2007.
• Experience using ITSM tools such as Remedy, HP Service Center, or Peregrine Service Center.
• Ability to use remote desktop applications including SMS, Bomgar, WebEx, Live Meeting, or Windows Native tools.
• Support for MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio) and Adobe Acrobat.
• Knowledge of VPN, remote dial-in connectivity, and internet browsers.

Preferred Skills

• Systematic problem-solving skills for hardware and software troubleshooting.

Key Skills

Education

Any Graduate