Description

You will provide onsite and remote technical support to end users and C-Suite executives.

Responsibilities

• Resolve complex break/fix issues in person or via telephone for Windows, iOS, and Android platforms.
• Manage hardware and software lifecycles including installations, imaging, upgrades, and replacements.
• Support high-priority executive meetings by setting up and monitoring AV and collaboration services.
• Provide smart hands support for network and voice services.
• Perform proactive walkthroughs to support high-visibility individuals and respond to incoming requests.
• Log and monitor desktop operations using established reporting procedures.

Required Skills

• 7+ years of experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years of experience with Microsoft products including Windows and Office.
• 7+ years of experience with business communication platforms, messaging, video conferencing, and telephony.
• 5+ years of direct experience supporting C-Suite executives and VIP staff.
• Proficiency troubleshooting Microsoft Office 365, Outlook, Teams, and VPN.
• Experience with disk encryption, anti-virus, and printing services.
• Ability to troubleshoot under intense scrutiny in high-pressure environments.
• Bachelor's degree or equivalent experience (7+ years in an IT technical role).

Preferred Skills

• A+ Certification or similar Microsoft certifications.
• Basic knowledge of network hardware including firewalls, routers, access points, and switches.

Key Skills

Education

Bachelor's degree