Description

Provide first-line hardware and software support to resolve technical issues and maintain office infrastructure.

Responsibilities

• Diagnose and repair hardware, operating systems, and office automation suites to resolve reported problems.
• Manage software lifecycle tasks including patching, applying fixes, and assisting with data migration or backups.
• Perform preventive maintenance on critical equipment and track hardware/software failure trends.
• Coordinate with external vendors for hardware repairs and warranty claims.
• Support LAN communications and wireless infrastructure, including controllers and access points.

Required Skills

• 5+ years of experience in desktop or technical support roles.
• Hands-on experience with hardware break-fix and operating system troubleshooting.
• Knowledge of TCP/IP protocols and basic network support.
• Experience managing WLAN technologies, including controllers and access points.
• Proficiency in managing desktop and LAN printers, including consumable replacement.
• Ability to handle data backup, protection, and restoration procedures.
• Familiarity with security and intrusion prevention technologies.
• Experience with Cisco network environments and ISE TACACS.

Preferred Skills

• Experience with ISDN lines and VGA connectivity maintenance.

Key Skills

Education

Any Graduate