Description

Support end-user computing infrastructure, manage device lifecycles, and resolve technical issues for business users on-site.

This role is on-site.

Responsibilities

• Resolve customer issues related to end-user computing infrastructure and provide first-level support for printers and MFPs.
• Deploy hardware, perform OS refreshes, and manage device provisioning, configuration, and inventory.
• Monitor device lifecycles from procurement to retirement, including upgrades and replacements.
• Manage incident, problem, and service request tickets in ServiceNow, including knowledge base maintenance.
• Provide basic audio-visual support in meeting rooms and identify continuous improvement opportunities.

Required Skills

• 5+ years of hands-on experience in deskside process and support.
• Strong knowledge of SCCM and software deployment.
• Experience with Intune Mobile Device Management (MDM).
• Proficiency in ServiceNow for ticket management and asset inventory tracking.
• Hands-on troubleshooting skills with Microsoft tools, including Active Directory and Computer Management.
• Experience with Office/M365, VPN software, and patching/vulnerability management for workstations.
• Bachelor's degree in a relevant field.

Key Skills

Education

Bachelor's degree