Description

You will provide direct end-user support for hardware and software issues across Windows and Mac environments.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and iOS handheld devices.
• Manage incident tickets within ServiceNow, ensuring detailed documentation and information gathering.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Execute new user onboarding by preparing and configuring IT equipment.
• Follow technical guides for imaging new PCs and retiring or wiping old devices in coordination with the asset manager.

Required Skills

• 5+ years of experience in end-user support.
• Hands-on experience troubleshooting Windows and Mac operating systems.
• Proficiency with ServiceNow for ticket management.
• Experience supporting Microsoft Office 365 online and desktop applications.
• Hardware break-fix experience, specifically with Dell and Mac platforms.
• Ability to support peripherals, cabling, projectors, and phones.
• Experience with device imaging and configuration.
• Degree in any field.

Key Skills

Education

Any Gradute