Description

You will handle onsite technical support for end-users and IT infrastructure assets.

Responsibilities

• Perform IMAC services for IT assets, including installing, moving, and adding equipment.
• Provide hands-on support for EUC devices, desktop computers, printers, and peripheral equipment.
• Manage physical data center tasks like racking, stacking, cabling, and server movement.
• Troubleshoot and resolve L1 network connectivity issues, including LAN support.
• Document all incidents, problems, and resolutions while adhering to SLAs.

Required Skills

• Minimum 2 years of experience supporting EUC devices in an IT Infrastructure function.
• Hands-on experience with physical server/data center support (rack/stacking, cable management, console access).
• Proficiency in installing, configuring, and troubleshooting desktop software and hardware.
• Knowledge of Office 365 support and core applications (Outlook, MS Teams, SharePoint, MS Office).
• Familiarity with network fundamentals, including DHCP and DNS.
• Ability to provide executive support for AV and conferencing technologies.
• Minimum 2 years of general Information Technology experience.

Key Skills

Education

Bachelor's degree