Description

Provide on-site technical support for users in Pasadena, California.

Responsibilities

• Own user issues from initial contact through to resolution within reasonable timeframes.
• Perform initial assessments of urgency and business impact for all support calls.
• Troubleshoot software and network issues.
• Escalate complex problems to subject matter experts when necessary.
• Coordinate and request support from third-party vendors.

Required Skills

• 8 years of experience in deskside support.
• Deep knowledge of Windows 10 and Windows 8 operating systems.
• Proficiency with Microsoft Office products.
• Experience using remote support tools.
• Ability to work flexible shifts.
• Experience with software and network troubleshooting.
• Bachelor's degree or any graduate level education.

Key Skills

Education

Any graduate