Description

You will handle day-to-day EUC issues, diagnosing and resolving hardware, software, or network connectivity problems.

Responsibilities

• Diagnose and resolve hardware, software, or network connectivity issues.
• Maintain, upgrade, and install hardware and software.
• Troubleshoot wireless and data networks, network cabling, and setup.
• Execute Intune & Autopilot imaging processes.
• Manage Windows patching and troubleshoot Microsoft O365 and MFA issues.

Required Skills

• 5+ years of experience in an IT support engineer role.
• Proficiency with MS Intune and Autopilot.
• Experience with SCCM client-side troubleshooting.
• Knowledge of ITSM processes and SLA management.
• Troubleshooting expertise in Windows 10/11.
• Familiarity with AntiVirus tools (e.g., Crowdstrike) and Bitlocker.
• Strong analytical and problem-solving abilities.
• Experience with Microsoft O365 and MFA troubleshooting.

Key Skills

Education

Any Graduate