Description

You will manage day-to-day end-user computing issues, diagnosing and resolving hardware, software, and network connectivity problems.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network connectivity issues.
• Maintain, upgrade, and install hardware and software.
• Troubleshoot wireless and data networks, network cabling, and setups.
• Execute Intune and Autopilot imaging processes.
• Manage Windows patching and troubleshoot Microsoft O365 and MFA issues.

Required Skills

• 5+ years of experience in an IT support engineer role.
• Proficiency with MS Intune and Autopilot.
• Experience with SCCM client-side troubleshooting.
• Knowledge of ITSM processes and SLA management.
• Troubleshooting expertise in Windows 10/11.
• Familiarity with AntiVirus tools (e.g., Crowdstrike) and Bitlocker.
• Experience with Microsoft O365 and MFA troubleshooting.

Preferred Skills

• Strong analytical and problem-solving abilities.

Key Skills

Education

Any Graduate