Description

You will manage enterprise voice systems and unified communications tools in a deskside support capacity.

This role is on-site.

Responsibilities

• Support Unified Communications tools including Microsoft Teams, Zoom, Cisco WebEx, and Avaaya systems.
• Manage day-to-day telecom operations for PBX, VoIP, SIP, and analog/digital lines.
• Perform root cause analysis, manage incidents, and monitor telecom systems to drive resolution.
• Handle provisioning, configuration, and decommissioning of telecom circuits and devices.
• Provide L2/L3 support for hardware including routers, switches, and telecom gateways.

Required Skills

• 5+ years of experience in telecom and deskside support.
• Strong expertise with Cisco, Avaaya, or Nortel hardware platforms.
• Hands-on experience with VoIP, SIP trunks, PRI lines, and call flow diagnostics.
• Proficiency with ticketing systems such as ServiceNow or Remedy.
• Foundational networking knowledge including LAN/WAN, IP addressing, DHCP, and DNS.
• Experience using telecom monitoring tools and protocols.
• Ability to manage vendor relationships and track service level agreements.
• Experience working with IT and security teams on compliance and security standards.

Preferred Skills

• ITIL Foundation certification.

Key Skills

Education

Any Gradute