Description

You serve as the primary point of contact for onsite and remote technical support, managing deskside and service desk requirements.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Provide hardware and software break-fix support for users in person or over the phone.
• Manage service requests and tickets through the ServiceNow system.
• Handle account management tasks, including password resets.
• Diagnose and resolve technical issues directly with clients in a timely manner.

Required Skills

• 2–4 years of experience in technical support or deskside engineering.
• Proficiency with the ServiceNow ticket management system.
• Experience with device imaging and configuration.
• Solid understanding of ITIL processes, specifically Incident, Problem, and Change Management.
• Competency in account management and password reset procedures.
• Strong organization and time management skills.
• Professional communication skills for direct client interaction.
• Bachelor's degree or any graduate degree.

Preferred Skills

• CompTIA A+ certification.

Key Skills

Education

Any Graduate