Description

You provide on-site technical support and incident management for user hardware and office infrastructure in Singapore.

Responsibilities

• Troubleshoot and resolve issues for desktop/laptop PCs, printers, monitors, and server/network equipment within SLA.
• Manage the full IT hardware asset lifecycle, including installation, movement, changes, and disposal.
• Maintain AV and integrated conference room systems by performing daily functionality tests and preventative maintenance.
• Provide smart hands support for the global Network team, including rack and stack, cabling, and device configuration.
• Create and host IT training presentations to advise users on optimal computer operation.

Required Skills

• 2-3 years of experience in deskside technical support.
• Proficiency with Windows OS and technical troubleshooting.
• Experience using ITSM ticketing tools for incident management.
• Hands-on experience with laptop building and hardware configuration.
• Ability to perform basic configuration and commissioning of routers and switches.
• Capability to conduct network cable testing and hardware reboots.
• Experience managing AV/UC equipment including projectors, microphones, and cameras.

Preferred Skills

• Bachelor's Degree in a relevant field.

Key Skills

Education

A bachelor’s Degree