Description

You will provide on-site and remote technical support to end users, managing hardware and software issues from identification to resolution.

This role is on-site.

Responsibilities

• Resolve technical problems for endpoint devices, including PC hardware, mobile phones, and desk phones.
• Configure and deploy workstations and laptops using standard imaging processes and defined software matrices.
• Manage the full lifecycle of incidents through the Service Desk system, ensuring timely updates to customers.
• Assist HR with technical onboarding and offboarding procedures.
• Document, track, and monitor technical problems to maintain knowledge management standards.

Required Skills

• 3-5 years of experience in deskside or field technical support.
• Proficiency with ServiceNow for incident and problem management.
• Experience troubleshooting printer issues and business applications.
• Ability to install and configure office applications and endpoint devices.
• Strong documentation skills for procedure and knowledge management.
• Proven ability to manage workload, priorities, and assignments independently.
• Experience providing Level 1 and Level 2 IT technical support.

Preferred Skills

• Experience with H1B/CPT visa support processes.
• Background in team lead or management roles.

Key Skills

Education

Any Gradute