Description

Provide onsite technical support and hardware lifecycle management for the Frankfurt location.

This role is on-site.

Responsibilities

• Deliver onsite technical support, including VIP assistance and IMAC services.
• Manage hardware lifecycles and equipment replacements using ServiceNow.
• Troubleshoot AV management systems, including video support, HDMI connectivity, touch panels, and meeting room displays.
• Resolve connectivity issues involving LAN cables and hardware connections under infrastructure team guidance.
• Identify defective equipment and manage hardware break-fix services and warranty requests.

Required Skills

• 3+ years of experience in deskside or onsite technical support.
• Fluency in both German and English.
• Proficiency with ServiceNow for hardware lifecycle management.
• Hands-on experience with Break Fix and IMAC processes.
• Technical knowledge of Microsoft Outlook and Microsoft App-V.
• Experience troubleshooting LAN, HDMI, and AV hardware configurations.
• Ability to work onsite 5 days a week in Eschborn/Frankfurt.

Preferred Skills

• Experience managing meeting room technology and wallboard configurations.

Key Skills

Education

Any Graduate