Description

You will provide end-to-end technical support for customers and the physical campus environment.

Responsibilities

• Lead the identification, diagnosis, and resolution of hardware, software, network, and unified communications issues.
• Configure, deploy, and troubleshoot desktops, laptops, thin clients, and peripherals for new and existing employees.
• Manage IT technical support for physical campus activities, including employee, building, and conference room moves.
• Classify, prioritize, and document all support activities and outcomes within the ticketing system.

Required Skills

• 4+ years of experience in an IT service desk or IT support role.
• 3+ years of experience in customer service focused industries.
• Proficiency with ServiceNow.
• Experience providing onsite IT support in an enterprise environment.
• Experience providing remote IT support via phone and ACD queue environments.
• Strong Windows OS and Microsoft Office proficiency.
• Ability to troubleshoot, configure, and deploy hardware and software.
• Experience using PowerShell for automation and troubleshooting.
• Ability to triage events and incidents for correlation, priority, and impact.

Preferred Skills

• Experience with Audio Video conference room systems.
• ITIL certification or knowledge.
• Troubleshooting Apple products.

Key Skills

Education

Any Graduate