Description

You will provide hands-on technical support and hardware maintenance for desktop devices at the Ariana site.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops and desktops throughout their entire lifecycle.
• Execute IMAC tasks and manage hard and soft break-fix services.
• Maintain desktop configurations, including patch updates, hardware replacements, and OS imaging.
• Monitor security profiles and anti-virus compliance on all endpoint devices.
• Provide VIP support and act as the local point of contact for IT issues and MI calls.

Required Skills

• 5+ years of experience in desktop support or end-user computing.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of VPN and Lync.
• Familiarity with ITIL processes, including Incident, Change, Problem, and Service Request management.
• Understanding of spare and buffer stock management.
• Associate degree (A.A.) or equivalent in electronics required; Bachelor's degree preferred.

Preferred Skills

• Knowledge of Active Directory (AD).
• Experience supporting MAC devices and tablets.
• Experience with smart hands and feet support.

Key Skills

Education

Any Graduate