Description

You manage desktop hardware, software, and connectivity incidents, performing break-fix repairs and IMAC services for laptops and desktops.

This role is on-site.

Responsibilities

• Manage desktop hardware and software incidents through final resolution.
• Perform IMAC services and hard/soft break-fix repairs for laptops and desktops.
• Install and maintain approved operating systems, office applications, and desktop images.
• Monitor security profiles and antivirus software to ensure compliance.
• Provide VIP desk-side support and act as the on-site IT point of contact.

Required Skills

• 5+ years of experience in desktop support or related field.
• Expertise in Windows 7 OS and MS Office/Outlook.
• Knowledge of Active Directory (AD) and smart hands support.
• Experience with ITIL processes: Incident, Change, Problem, and Service Request.
• Familiarity with Service Management tools, such as ServiceNow.
• Proficiency with EUC tools and remote support utilities.

Preferred Skills

• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate