Description

Lead end-user technology services and hardware lifecycles while managing IT inventory and release plans to maintain capacity.

This role is on-site.

Responsibilities

• Act as the escalation point for end-user issues to ensure SLA compliance.
• Oversee operational processes including Service Desk, VIP Support, and Regional Support.
• Develop and improve technical processes and incident governance for user desk management.
• Build reports regarding incidents, service requests, and compliance.
• Perform technical and business analysis to document project requirements.

Required Skills

• 8+ years of total professional experience.
• 5-6 years of experience leading end-user support teams.
• Mandatory ITIL certification.
• Proficiency in Service Management and Service Desk operations.
• Experience with VIP Support and Regional Support workflows.
• Strong analytical, organizational, and project management skills.
• Proven ability to manage multi-tasking and problem-solving requirements.

Key Skills

Education

Any Graduate