Description

You will provide onsite technical support and hands-and-feet assistance for network and data center equipment.

Responsibilities

• Maintain SOPs and runbooks for assigned technical tracks.
• Handle complex L2 calls and assist L3 engineers with L3 escalations.
• Provide telephonic and remote troubleshooting support to end users.
• Manage user accounts within Active Directory, including Exchange mailboxes and distribution lists.
• Troubleshoot hardware, software, and networking issues across desktops, workstations, notebooks, printers, and handheld devices.

Required Skills

• 5+ years of hands-on experience in deskside, onsite, or local IT engineering.
• A+ certification or equivalent.
• Proficiency with Windows 7 and Windows 10 installation and troubleshooting.
• Experience supporting mobile devices including Android, iOS, and Blackberry.
• Knowledge of MS Office suite, including Outlook, Word, Excel, PowerPoint, Project, and Visio.
• Hands-on experience with ITSM tools such as ServiceNow.
• Competency with remote connectivity tools including SMS, Bomgar, WebEx, and Live Meeting.
• Understanding of ITIL processes and audio/video conference room setups.
• Excellent verbal and written communication skills in German.

Key Skills

Education

Any Gradute