Description

You provide hands-on technical support for end-user services and hardware in New York, NY.

Responsibilities

• Resolve incidents and service requests related to EUC equipment, software, and IT applications.
• Provide break/fix support and technical assistance to users via phone and deskside visits.
• Maintain hardware including laptops, desktops, mobile devices, scanners, and printers.
• Manage mobile devices and engineering workstations using MDM tools to ensure secure remote operations.
• Support wireless networking and direct-attached peripherals.

Required Skills

• 4 to 6 years of hands-on experience in end-user services.
• Proficiency in Desktop Management, EUC software, and IT applications.
• Experience with Mobile Device Management (MDM) tools for smartphones and tablets.
• Strong verbal and written English communication skills.
• Ability to provide hardware support for laptops, desktops, and mobile devices.
• Experience working within a Service Desk (SD) support function.
• Any Graduate degree.

Preferred Skills

• Experience providing VIP support.
• Relevant IT certifications.

Key Skills

Education

Any Graduate