Description

You provide hands-on IT support in a customer-facing capacity.

Responsibilities

• Provide IT support to end-users.
• Manage and influence customer needs through direct interaction.
• Resolve technical issues reported by users.
• Apply logical thinking to troubleshoot problems.

Required Skills

• 5+ years of experience in IT support.
• Proven experience in a customer-facing environment.
• Strong communication skills (email, phone, in-person).
• Good written and verbal communication in English.
• Technical Support proficiency.
• Excellent problem-solving skills.
• IT Support knowledge.

Key Skills

Education

Bachelor's degree