Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops and desktops, including break-fix services.
• Manage IMAC (Install, Move, Add, Change) and deskside support services for field users.
• Maintain desktop configurations through patch updates, hardware replacements, and appropriate imaging.
• Monitor security profiles and anti-virus compliance on all desktop devices.
• Provide VIP support and act as the primary site contact for IT-related issues.

Required Skills

• 5+ years of experience in desktop support or end-user computing.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Any Graduate degree or equivalent technical training.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate