Description

You will provide onsite technical support for local IT infrastructure and end-user hardware in Quincy, MA.

This role is on-site.

Responsibilities

• Provide hands-on support for network and datacenter equipment and devices.
• Troubleshoot hardware, software, and networking issues for desktops, workstations, notebooks, printers, and handhelds.
• Manage user accounts within Active Directory, including Exchange mailboxes and distribution lists.
• Set up and maintain audio/video equipment and conference room configurations.
• Assist users with mobile device setup, activations, and performance troubleshooting for Android, iOS, and BlackBerry.

Required Skills

• 5+ years of hands-on experience in deskside, onsite, or local IT engineering roles.
• Proficiency with Microsoft Operating Systems (Windows 7 and Windows 10) and MS Office suite.
• Experience with remote desktop connectivity tools such as SMS, Bomgar, WebEx, and Live Meeting.
• Strong knowledge of Active Directory and Exchange.
• Experience using ITSM tools like ServiceNow.
• A+ certification or equivalent technical certification.
• Fluency in German (verbal and written) for communication and documentation.
• Proficiency in MS Project and Visio.
• Working knowledge of ITIL processes.

Preferred Skills

• Experience managing handheld mobile devices and mobile OS environments.

Key Skills

Education

Any Gradute