Description

You provide on-site technical support for mobile devices, laptops, and specialized engineering software.

This role is on-site.

Responsibilities

• Repair HP and Lenovo laptops and standard and Air iPads.
• Diagnose and resolve complex OS and software issues that cannot be handled remotely.
• Manage endpoint security using Unified Endpoint Management and XDR systems for patching, backups, and A/V scans.
• Image laptops to standard specifications and configure devices according to company policy.
• Troubleshoot VPN connectivity, including Pulse Secure and VPN On Demand, across mobile and desktop platforms.

Required Skills

• 5+ years of experience supporting sales-related applications on iPad, iPhone, and laptops.
• Hands-on hardware repair experience for HP, Lenovo, and iPad hardware.
• Technical proficiency in SOLIDWORKS CAD and PDM support.
• Advanced troubleshooting skills for iOS and moderate knowledge of Android OS.
• Experience managing mobile devices via the Airwatch MDM console.
• Expertise in Office 365 application troubleshooting and licensing models.
• Proficiency in troubleshooting wired and wireless network connectivity.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate