Description

Provide hands-on technical support for end-user hardware, software, and network connectivity issues in Baltimore, MD.

Responsibilities

• Troubleshoot and resolve hardware issues for desktops, workstations, notebooks, printers, and handheld devices.
• Perform computer reimaging, hard drive replacements, and hardware repairs.
• Manage user data backups and restorations alongside system administration tasks.
• Support mobile devices, IP phones, audio-visual conference equipment, and LAN cable drops.
• Execute incident and problem management activities while adhering to ticket response and resolution SLAs.

Required Skills

• 5+ years of experience in technical support roles.
• Strong Windows OS installation, configuration, and troubleshooting skills.
• Hands-on experience with hardware break-fix for desktops, laptops, and peripherals.
• Foundational knowledge of DHCP, DNS, IP addressing, and subnetting.
• Ability to resolve Wireless LAN and Ethernet desktop configuration issues.
• Proficiency with Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.
• Experience with imaging environments and OS deployment.
• Capability to provide on-call support based on business demands.

Key Skills

Education

Any Graduate