Description

You provide on-site technical support for desktop, laptop, and mobile devices to end-users.

This role is on-site.

Responsibilities

• Configure and troubleshoot Windows Client Operating Systems and hardware components.
• Resolve workstation connectivity issues including DNS, IPv4, and DHCP configurations.
• Document issues and resolutions accurately in the company's ticketing system.
• Assist with the deployment of new systems and support system deployment software.
• Coordinate with store managers via Teams to address user needs.

Required Skills

• 5+ years of experience in IT support.
• Strong knowledge of Windows Client Operating Systems and hardware configuration.
• Experience with LAN/WAN/VLAN, TCP/IP, and UDP protocols.
• Proven strong troubleshooting skills.
• Knowledge of wireless networks.
• Familiarity with iOS and Android devices.
• Any Graduate degree.

Key Skills

Education

Any Graduate