Description

You provide on-site technical support and face-to-face problem resolution for end users.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and associated peripherals.
• Perform break-fix, deskside support, IMACD, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure incidents are resolved within defined SLAs.
• Provide hands-and-eyes support for Audio Visual, Network, and Server teams.
• Coordinate with vendors for hardware warranty repairs and execute onsite software installations.

Required Skills

• 4-7 years of experience in service delivery and end-user hardware/software troubleshooting.
• Proficiency with Windows Operating Systems and MS Office.
• Experience supporting VPN, local and network printing, notebooks, and mobile devices.
• Ability to perform break-fix and IMACD tasks.
• CompTIA A+ certification or equivalent.
• Strong analytical thinking and problem-solving skills.

Preferred Skills

• Physical ability to lift up to 30lbs at waist level.
• Flexibility to travel to remote sites or clusters.
• Support on-site events and meetings including site setup and AV coordination.

Key Skills

Education

Any Gradute