Description

Key Responsibilities:

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
• Respond promptly to VIP support requests, ensuring high quality service and minimal downtime.
• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Maintain accurate documentation of incidents, service requests, and asset movements.
• Collaborate with remote IT teams and escalate issues when necessary.
• Follow IT policies, procedures, and security standards.

· Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.

· Experience with Zebra printers and related tools (e.g., ZPL, Zebra Designer).

· Basic understanding of networking (TCP/IP, DNS, DHCP).

· Experience supporting VIP or executive users.

· Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.

· Excellent communication and customer service skills.

· Ability to lift and move IT equipment as needed

Key Skills

Education

Any Gradute