Description

You will provide on-site deskside support for desktops, laptops, mobile devices, and peripherals.

This role is on-site.

Responsibilities

• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
• Manage PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Respond promptly to VIP support requests, ensuring high quality service and minimal downtime.
• Maintain accurate documentation of incidents, service requests, and asset movements.

Required Skills

• 5+ years of experience in IT support roles.
• Strong knowledge of Windows OS and Microsoft Office.
• Experience with SCCM and MDT for imaging and deployment.
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Experience with Zebra printers and related tools (ZPL, Zebra Designer).
• Ability to support VIP or executive users.
• Ability to lift and move IT equipment as needed.

Preferred Skills

• Familiarity with asset management systems.
• Excellent communication and customer service skills.

Key Skills

Education

Any Gradute