Description

You will manage the migration of laptops, desktops, and tablets from Windows 10 to Windows 11 for end-users.

Responsibilities

• Execute all project-defined migration steps and conduct post-migration testing to ensure devices are fully operational.
• Validate that peripherals including printers, docking stations, and USB devices function correctly post-migration.
• Troubleshoot technical inquiries involving computers, peripherals, smartphones, tablets, and certified applications.
• Deploy supported IT equipment and assist with routine hardware and software deployments.
• Document all problems and solutions in the approved platform and contribute to knowledge base articles.
• Escalate unresolved technical issues or challenges to the lead Analyst.

Required Skills

• 2+ years of Service Desk or End User Support experience involving deskside support.
• Experience with ITIL-based ITSM platforms, preferably ServiceNow.
• Proficiency with Active Directory, Device Management, and screen sharing technologies.
• Ability to obtain and maintain client security clearance.
• Valid driver’s license.
• Ability to lift up to 20 lbs unaided.
• Capacity to travel to multiple locations with overnight stays.
• Availability to work evenings and weekends as required by the migration schedule.

Key Skills

Education

Any Gradute