Description

You will provide technical support and hardware/software troubleshooting for users in a corporate environment.

This role is on-site.

Responsibilities

• Install, upgrade, and troubleshoot Windows and Mac desktop applications, hardware, and peripheral equipment.
• Diagnose and resolve issues across MacBook, MacBook Pro, iMac, and other Apple hardware, as well as Windows 7/10 environments.
• Manage incident and service request queues within ServiceNow to meet SLAs.
• Deploy operating systems and applications using SCCM and Intune.
• Document all support activities and maintain knowledge repository documentation.

Required Skills

• 5+ years of technical support experience.
• Hands-on experience supporting Apple MacBook laptops in a corporate setting.
• Proficiency in troubleshooting Mac OS and Windows 7/10 operating systems.
• Experience with desktop and laptop hardware from Lenovo, HP, and Dell.
• Direct experience using SCCM and Intune for OS and application deployment.
• Knowledge of Bitlocker encryption and network protocols, DNS, VPN, and load balancing.
• Experience using ServiceNow or similar ITSM tools.
• Strong 2nd line technical troubleshooting skills.
• Ability to provide remote support to users across the United States.

Preferred Skills

• ACSP or Apple Device Support certification.
• ITIL process knowledge.

Key Skills

Education

Any Graduate