Description

You will provide onsite technical support and hardware management for users in a financial domain environment.

Responsibilities

• Manage user access and device registration within a hybrid Azure AD environment.
• Build, configure, and rebuild laptops using Windows Autopilot policies.
• Support video conferencing systems including Logitech Rally Kits and Microsoft Teams Rooms (MTR).
• Perform hands-and-feet support in server and data rooms, including network cabling and patch panel management.
• Handle hardware deployment, desk setups, and IT asset inventory management.

Required Skills

• 5+ years of relevant IT support experience.
• Azure AD administration in a hybrid environment.
• Microsoft 365 support including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and MS Teams.
• Mobile Device Management (MDM) using Microsoft Intune for Windows laptops and smartphones.
• Experience with ServiceNow modules for Incident, Problem, Change, Service Request, and Asset Management.
• Hands-on experience with physical server support and network cabling.
• Knowledge of ITIL processes and framework.
• Ability to provide VIP user support and manage high-priority situations.
• Experience with trade floor support.

Preferred Skills

• ITIL Foundation, MCSE, or Azure Foundations certifications.
• Apple/macOS device management.
• COTS applications support.

Key Skills

Education

Any Graduate