Description

You provide on-site technical support and hardware maintenance for end-user devices.

Responsibilities

• Repair HP and Lenovo laptops and iPad models (Standard and Air).
• Image laptops to standard specifications and configure equipment according to company policy.
• Perform advanced OS and software troubleshooting that requires in-person intervention.
• Manage endpoint security using Unified Endpoint Management and XDR systems to ensure patches, backups, and A/V scans are current.
• Resolve VPN connectivity issues involving Pulse Secure, VPN On Demand, and Pulse client on laptops and iPads.

Required Skills

• 5+ years of technical support experience.
• Hardware repair experience for HP laptops, Lenovo laptops, and iPads.
• Advanced troubleshooting of the iOS operating system and its upgrades.
• Moderate troubleshooting of the Android operating system and its upgrades.
• Proficiency with Office 365 application troubleshooting and licensing models.
• Hands-on experience with MDM Airwatch console for mobile device management.
• Experience troubleshooting wireless and wired network connectivity.
• Ability to manage endpoint security via Unified Endpoint Management and XDR tools.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate