Description

You will provide hands-on technical support and hardware troubleshooting for end-users in an enterprise environment.

Responsibilities

• Troubleshoot and resolve hardware and software issues for Windows 10, macOS, Office 365, and Polycom videoconferencing systems.
• Diagnose hardware failures, order replacement parts, and install components including hot-plug HDDs or switch cards.
• Manage user accounts, groups, and computers using Active Directory.
• Deploy approved corporate applications via SCCM and reimage desktops and laptops according to company policy.
• Document all incidents in the ITSM ticketing system and escalate unresolved issues to higher-level support teams.

Required Skills

• 5+ years of experience providing end-user support in an enterprise environment of 500+ users.
• Strong working knowledge of Windows 10, macOS, and Office 365.
• Proficiency with SCCM, Beyond Trust, SCCM Remote, and MS Teams for remote troubleshooting.
• Hands-on experience with TCP/IP, network operating systems, and network hardware like routers, switches, and UPS.
• Ability to perform physical patching and hardware installation in laboratory environments.
• MCSA or MCSE certification (or comparable valid certification).
• Experience with network MFD printer installation and cabling identification.

Preferred Skills

• Experience working in controlled environments such as pharmaceutical or laboratory settings.

Key Skills

Education

Any Graduate