Description

You will provide hands-on technical support for mobile devices and laptops in a deskside capacity.

This role is on-site.

Responsibilities

• Repair hardware for HP and Lenovo laptops as well as standard and Air iPads.
• Image laptops according to established standards and configure devices per company policy.
• Perform advanced OS and software troubleshooting for issues that cannot be resolved remotely.
• Manage mobile devices using the Airwatch MDM console.
• Troubleshoot wireless and wired network connectivity and VPN issues including Pulse Secure and VPN On Demand.

Required Skills

• 5+ years of experience supporting sales applications on iPad, iPhone, and laptops.
• Thorough knowledge of iOS operating system, upgrades, and troubleshooting.
• Moderate knowledge of Android operating system and related troubleshooting.
• Experience with computer hardware troubleshooting and repair.
• Proficiency in software installation and OS management.
• Hands-on experience with MDM Airwatch console.
• Experience troubleshooting VPN clients on mobile devices and laptops.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate